At Trusto Store, your satisfaction is our top priority. While we strive to deliver the highest quality natural beauty care products, we understand that there may be rare instances when a refund is required. Please review our refund policy below:
1. Eligibility for Refund
Refunds are applicable under the following circumstances:
You received a damaged, defective, or wrong product.
The product was not delivered within 15 working days (excluding force majeure situations).
A replacement is not possible due to stock unavailability or other valid reasons.
Note: Refunds are not applicable for opened, used, or tampered products due to hygiene and safety concerns.
2. Refund Process
To request a refund:
Email us at [[email protected]] within 48 hours of receiving your order.
Include your order number, description of the issue, and clear photos or video of the product.
Once verified, we will confirm refund eligibility and initiate the process.
3. Refund Method & Timeframe
Approved refunds will be credited to your original payment method.
Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
Delay in delivery due to incorrect address provided by the customer.
Minor packaging damage that does not affect product quality.
Dislike of product fragrance or texture unless it’s a verified defect.
5. Need Help?
If you have any questions regarding your refund, please contact our support team:
📧 [email protected]
📞 +91 90618 45803
🕘 Support Hours: [e.g., Mon–Fri, 10 AM – 6 PM]
Thank you for choosing Trusto Store. We’re here to help and ensure you have a smooth and trustworthy shopping experience.
