At Trusto Store, we strive to ensure you are completely satisfied with your purchase. Please read our Cancellation and Return Policy carefully.
1. Order Cancellation
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Orders can be cancelled within 12 hours of placing the order or before the order is shipped, whichever is earlier.
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To cancel your order, please email us at [your email address] or contact our customer care team with your order number.
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Once the order is shipped, it cannot be cancelled.
2. Returns & Replacements
Due to the personal nature of beauty and skincare products, we do not accept returns unless:
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You have received a damaged, defective, or incorrect product.
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In such cases, please contact us within 48 hours of receiving your order with unboxing images or videos as proof.
3. Eligibility for Replacement
To be eligible for a replacement:
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The product must be unused and in its original packaging.
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You must notify us within 48 hours of delivery.
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Send an email to [your email address] with your order ID and details of the issue.
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Our team will evaluate the request and guide you through the process.
4. Non-Returnable Items
Please note the following items are non-returnable:
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Used or opened products
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Products without original packaging
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Gift cards or promotional items
5. Refunds
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Refunds (if applicable) will be processed only in cases where replacement is not possible.
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Refunds are made to the original method of payment within 7–10 business days after approval.
6. Contact Us
For any queries related to cancellations, returns, or replacements, please contact us:
📧 [email protected]
📞 +91 90618 45803
⏱ Support Hours: [e.g., Mon–Fri, 10 AM – 6 PM
